Voice

How it works

The mic button is built into the widget — nothing to enable. A customer taps it, speaks naturally, and the bot detects when they've stopped, transcribes, retrieves from your knowledge base, and replies out loud. They can interrupt mid-answer, just like a phone call.

Languages

Voice runs on speech models tuned per language — so replies sound natural in Hindi, Tamil, or Telugu rather than machine-translated. Voice is live today in 12 languages across Asia: English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia, and Urdu.

Text chat already works in all 24 languages, including Japanese, Korean, Chinese, Malay, Thai, Vietnamese, Indonesian, Filipino, and Arabic. Voice for East & Southeast Asia and Arabic is rolling out.

Requirements

• Your site must be served over HTTPS — browsers block microphone access otherwise.
• Embedding inline? Keep allow="microphone" on the iframe:

<iframe src="https://api.dev-moncha.com/embed/YOUR_TENANT_ID"
  allow="microphone" width="100%" height="600"></iframe>

The customer's browser will ask their permission the first time. If they decline, chat still works normally.

Voice minutes

Voice is metered separately from messages: 60 minutes on Starter, 180 on Growth, 600 on Scale. Minutes reset on your Stripe billing date each month and don't roll over. Need more? Buy Extra voice minutes (60, 180, or 600) on Billing — they stack on your plan pool (plan bots only). Extra bots have their own isolated voice minutes. Track usage on the Overview page. See Plans & quotas.

Multi-bot

Voice conversations are scoped to the bot in the embed — a customer talking to your storefront bot gets answers from that bot's knowledge base, never another's. Plan bots share the plan's voice pool; each extra bot uses only its own voice minutes.

Tips

• Voice answers are read aloud, so keep your fallback message short.
• Set the bot language to the one most of your callers use; the bot will still follow a customer who switches.
• Test in the Playground before you ship.